This Privacy Policy applies to the sites and platforms where it appears.
Protecting your information is important to us. This Privacy Policy describes how Fifth Element Healing LLC treats your personal information on the websites and platforms where it is located (in this policy we call these our Platforms). Your use of this Platform indicates that you agree to our collection, use, and disclosure of your personal information as described in this Privacy Policy.
What is not covered in this Policy.
This Privacy Policy does not apply to third-party websites, products or services that Fifth Element Healing LLC does not own or control, nor does it apply to individuals that Fifth Element Healing LLC does not employ or manage. This Privacy Policy also does not apply to publicly available information.
We strongly suggest that you review the privacy policies and terms of use of third-parties so that you can make informed choices about how your personal information is used.
Your rights regarding your personal information.
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this notice!)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- The right to request that we delete your data, or stop processing it or collecting it, in certain circumstances
- The right to stop direct marketing messages
We collect information from you and about you.
We collect your contact information when you make a purchase. If you purchase something from us, we will collect your full name, E-mail address and billing address. Our third-party payment processors will collect the relevant data necessary to process your purchase, such as your debit or credit card number. Fifth Element Healing LLC does not directly store your payment data.
We use third-party payment processors. The third-party payment processors we work with are Stripe and PayPal. In addition to processing payments for Fifth Element Healing LLC, each of these companies are separate and independent Controllers who collect, use and process your information as governed by their own privacy policies. You have certain choices about how each of these companies collect, use and process your information, as explained directly on their respective websites.
You can learn more about Stripe and read its Privacy Policy at: https://stripe.com/privacy
You can learn more about PayPal and read its Privacy Statement at: https://www.paypal.com/us/legalhub/privacy-full
We collect information you submit online. This includes information you post/publish when you interact with us via E-mail, through your account in our online portal, and on social media platforms. We will collect your name and E-mail address when you sign-up to receive our E-mails and newsletters.
We collect information about your usage of the Platform. We collect information about how the Platform is used (“Usage Data”). This Usage Data may include information about your computer’s IP address, browser type, browser version, the areas of the Platform that you visit, the time and date of your visit, length of time you spent visiting the Platform, unique device identifiers and other diagnostic information.
We collect information from you in different ways.
We collect information directly from you. This includes when you make a purchase from us via our Platform(s). We collect information if you contact us or sign up for our newsletter. We also collect information when you complete a survey or participate in a promotion.
We collect information passively. We may use tracking tools like browser cookies and web beacons. We may use these tools on our websites and in E-mails we send to you. We collect information about users over time when you use our Platforms. We have third parties who collect information this way as well.
We get information about you from third-parties. We may receive information about you from other sources, such as social media platforms.
We use information as disclosed and described here.
We do not, and will not, sell any of your personal data. Our goal is to earn and maintain your trust, and we believe protecting your personal information is absolutely essential in order do that.
We use your information to provide you with Services you have purchased and/or requested. This includes sending you E-mails and newsletters you have signed up to receive.
We use information to improve our Services and Platforms. We may use your information to make our Services and Platforms better. We may also use your information to customize your experience with us. This includes understanding your interests and preferences. We use your information to respond to your requests and inquiries.
We use your information to communicate with you about our relationship. We may communicate with you about your account or our relationship. This includes electronic messages (such as E-mail or SMS) and calls about order status, as well as to provide the Services you have purchased and/or requested. We may also contact you about this Policy.
We use your information for marketing purposes. If you have said we can, we’ll send you marketing messages by E-mail. We may provide you with information about new services, special offers, new features, or updates. We may also provide you with information about services, products and offers from third parties that we think you might find interesting.
Communications from us. You can always opt out of receiving our marketing E-mails by following the instructions in any promotional message you receive from us. Here’s how:
- By clicking on the ‘unsubscribe’ link provided in the E-mail
- By contacting us via E-mail at hello@fifthelementhealing.com
Once you do this, your profile will be updated to ensure that you don’t receive further marketing messages. Please note that it might take a few days for us to process your request fully and to ensure that all of our systems are updated, so you might get messages from us while we process your request.
Ending your subscription to our marketing messages will not stop you from receiving transactional communications (such as order updates, communications pertaining to Services you have purchased and/or requested, responses to inquiries, etc.)
We use information as otherwise permitted by law or as we may notify you.
We share information with service providers who help us provide our Services.
Examples of these service providers include our data processors and E-mail service providers. These companies are authorized to use your personal information only as necessary to provide these services.
We may provide service providers with aggregated but anonymized information and analytics and, before we do so, we will make sure that it does not identify you.
We may share information with any successor to all or part of our business. For example, if Fifth Element Healing LLC is acquired by or merged with another company.
We may share information in order to comply with the law or for safety and security purposes. This could include responding to a court order or subpoena, and/or sharing information if a government agency or investigatory body requests. It may also include sharing information to prevent, detect, protect against or respond to security incidents, identity theft, fraud, harassment, malicious or deceptive activities, or to preserve the integrity or security of systems, or to investigate, report or prosecute those responsible for any such action that is illegal under State or Federal law.
We may share information for other reasons we may describe to you. You have certain choices about how we use your information.
Transmission of Data to Other Countries. If you are located outside the United States, please be aware that your personal information will be processed in the United States, where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us you consent and agree to the transfer, storage, and processing of your personal information in the United States.
Cookies & Tracking. You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How to do so depends on the type of tool. Certain browsers can be set to reject browser cookies.
Our Do Not Track Policy. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.
You can control tools on your mobile devices. For example, you can turn off the Bluetooth, GPS locator, or push notifications in your phone settings. Options you select are browser and device specific.
These sites are not intended for children.
Our Platforms are meant for adults. We do not knowingly collect personally identifiable data from children under 18. If you are a parent or legal guardian and think your child has given us information, you can write to us at the address listed at the end of this Policy. Please mark your inquiry “COPPA Information Request.” Parents can learn more about how to protect children’s privacy online by visiting: https://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online.
We use standard security measures.
The Internet is not 100% secure. No method of transmission over the internet, or method of electronic storage, is fully secure. We cannot promise that your use of our Platforms will be completely safe. We encourage you generally to use caution when using the Internet.
While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. Fifth Element Healing LLC has no liability for disclosure of your information, whether due to errors, unauthorized and improper acts, or otherwise. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Third-Party Links
We may link to platforms or have third-party tools on our Platforms we don’t control. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices of third-parties. This includes third-parties who may have ads or content on our Platforms. We strongly suggest that you read their privacy policies and terms of use carefully.
Changes to this Policy
From time to time, we may change our Privacy Policy and practices. To the extent that our Policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our Platforms. Please check our Platforms periodically for updates.
Contact
If you have any questions or concerns about our Privacy Policy, or if you wish to exercise any of your rights as set out above, please E-mail us at hello@fifthelementhealing.com.
LAST UPDATED: NOVEMBER 4, 2024